Employee Housing Manager

Location: Tabernash, CO
Date Posted: 01-04-2019
Principle Purpose of Job: Ensure employee houses (properties) are properly cared for by supervising tenants. Maintain order and service employee housing facilities through efficient and courteous operation. Maintain good employee relations while also exhibiting authority. Maintain a high standard of cleanliness and organization in and around the housing facilities, correct undesirable behavior, and orient tenants to their new accommodations.
Essential Duties and Responsibilities:
* Develop, maintain, and execute organization and placement of all employees in Employee Housing.
* Review Housing agreement with each tenant, acquiring signatures, and filing document in employee files.
* Accurately update the Tenant Ledger and Housing deductions.
* Process Housing deductions through payroll in a timely manner.
* Oversee, train, and support Resident Advisors assigned to each Employee House.
* Participate in Employee Orientation by preparing and presenting a presentation on housing expectations & accommodations.
* Assist tenants with move in/out procedures, to include issuing and collecting linens & keys, properly overseeing and sharing this   responsibility with RAs.
* Prepare and present welcome packets to all employees prior to checking into housing.
* Maintain clear communication with the rest of the HR Team: assist with filing, on-boarding, requesting keys, etc.

* Provide an outstanding experience to all international employees by organizing events, trips to social security office and grocery     store when needed.
* Enforce all Housing policies as reflected in the Tenant Agreement.
* Ensure tenants a welcoming atmosphere.
* Maintain security by ensuring doors remain locked.
* Prevent destruction of employee housing.
* React swiftly and calmly to any emergency situations.
* Correct and document and/or notify maintenance of any hazards or maintenance repair needs.
* Utilize a queue system to report maintenance issues, and ensure RAs are getting all known maintenance issues into maintenance queue system.
* Coordinate cleaning schedules with RAs for all tenants to ensure proper care of the facility.
* Maintain a daily presence in each house.
* Act as a mediator for tenant disagreements; involve and escalate to head of HR department as necessary.
* Ensure no illegal activity takes place on employee housing grounds.
* Notify HR department head of any tenant incidents in a timely manner.
* Work with Security and Safety team to seek out fire and safety hazards. Correct and/or report to maintenance.
* Perform routine unscheduled rounds in the house and tenant rooms, checking all floors, hallways, walls, stairwells for anything unusual or contrary to policy.
* Inspect rooms after tenant departures and update tenant ledger in a timely manner.
* Inform HR department head of housing violations in a timely manner.
* Set an example for the tenants with respect to conduct and manners.
* Perform any other duties as directed by HR department head.
Qualifications:
* Prior experience managing people in a supervisory role and/or demonstrated leadership ability.
* High School Diploma or equivalent required
* 2 or more years in a program coordinator/manager role required.
* Experience creating, updating and maintaining spreadsheets in Microsoft Excel.
* Minimum 21 years of age.
* Valid Driver’s License and clean driving record
* Prior college Resident Advisor experience helpful. ‘
* Familiarity with property management, real estate, or leasing, preferred but not required.
* Familiarity with HR policies a plus.
* Experience working with young adults, and multicultural staff a plus.
Personal Attributes:
* High level of confidentiality and discretion.
* Strong organization and process improvement skills.
* Strong ability to plan project completion and meet deadlines.
* Proactive planning, problem solving, and communication.
* Should be outgoing and friendly, enjoy working with the public and possess excellent communication and organizational skills.
* Ability to firmly enforce policies, and maintain appropriate boundaries with tenants.
* Familiar with company policies & procedures and able to effectively enforce them.
* Be flexible to the needs of the department and the company.
* Possess independent judgment and decision making capabilities.
* Strong sense of urgency and ability to prioritize tasks.
* Able to be contacted at any time of day for emergency situations.
* Able to demonstrate pleasant and courteous behavior towards all employees.
Special Skills/Equipment:
* Computer/email knowledge required; Microsoft Office Suite.
* Ability to work with Spreadsheets and numbers.
* Requires cell phone and email in order to be easily contacted.
This position will receive a private room at Rocky Mountain Chalet at no cost, all utilities included. This will be considered a portion of the position’s monthly pay.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.
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